Tuesday, June 29, 2010

ATM dispenses fake note

When you withdraw cash from ATM please check whether notes are original or counterfeit as banks don’t take responsibility of any such thing easily and you will be in lose.


In one of such incidence DNA staffer with drew Rs 5,000 from his bank ATM placed on the bank premises in RT Nagar. He received the cash in different denominations - four 1,000-rupee notes and ten 100-rupee notes. He took the money and deposited in his wife’s account at the Shivajinagar branch of a nationalized bank within 20 minutes.


But the cashier of that bank rejected one Rs1,000 note after checking the wad on a note sorting machine. The note bore No. 6CH 686744 and had the signature of RBI governor YV Reddy.

The cashier said she considered the note as fake as the watermark digits did not glow and the vertical watermark showed two red glows on its security thread instead of all glowing green as on a genuine one. The left margin on the note, too, was a couple of millimetres narrower.

He immediately took the fake note back to the bank owning the ATM, but the manager quickly queried, “How do I know you got this note from our ATM?” When he produced the withdrawal slip the manager called his senior who advised him to note a complaint and take a photocopy of the note. The manager checked the note on the machine, and agreed it was an “odd note” and noted a complaint, and told that management of the ATM was outsourced and the agency can not be contacted.


A series of telephone calls were made from various bank officials, including the top corporate communication official in Mumbai. From the outsourced agency an explanation like “We will inquire into it”; “Millions of notes are fed into the machines and it is not possible to record the serial number of every note”; “This occurrence is very, very rare”; “It may not be a fake note as RBI keeps changing designs and it could be one of the old designs” were given.

Finally, by the end of the day the agency sent a genuine note to the bank manager and took away the fake note.

You can no longer blindly trust your bank ATM as a DNA staffer learnt to his utter shock when a machine presented him with a counterfeit 1,000-rupee note. The ATM belonged to a large reputed private bank that has its presence in 780 Indian towns and cities

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